Exoda’s team is made up of a multi-national team with dual backgrounds in both IT and Customer Service and below are some of our credentials and achievements:
- In recognition of our Quality Management System, we are ISO9001:2015 certified
- Economical connectivity through WAN
- ERP accessibility over the intranet, internet and now broadband
- Successful ERP migration & integration
- Developed JOSyS, customizable & scalable customer service management software, pending certification by major ERP developers – Sending automated SMS to inform customers of the status of their service issues
- Enabled customers to login to a website and track their service issues live
- Effective use of GPS for car pools
- Upholding security and data integrity (Pending ISO 27001 certification)
- We assist in developing Disaster Recovery Sites
- Wide use of intranet software (IM, Group-ware)
- IP Telephony (VoIP)
- Enabled Skype to reach head office lines and extensions (free)
- Near-free continuous data and voice (and video) connectivity to overseas
- VoIP over mobile phones on the go – mobility
- Register, certified and authorized partners of Dell, Alcatel-Lucent and Microsoft to name a few
- Portal developments (internal & external)
- International camera viewing over existing data lines
- Invited as guest speakers to Alcatel Lucent and Microsoft regional conferences
- Recognized as initiators of one of the best aftersales customer service centers
- Dedicated easy-to-remember hotline for trouble-shooting
- Around-the-clock service resolutions
- Some of our projects have been recognized as one of the top 4 in Qatar by ICT Qatar in terms of network infrastructure
- Unique “Plan C” Standby Equipment program (on loan basis for the duration of repairs)
- We are a founding member of NFPA – Middle East
- Industry Certified Professionals
- 99.99% Availability
- 24/7 Support