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At a Glance: Alcatel-Lucent Enterprise

Alcatel-Lucent delivers solutions that transform communications into meaningful conversations among customers,
employees and partners. Taking an open approach to leverage existing IT investments and provide a future-proof migration
path, Alcatel-Lucent solutions span customer service software, unified communications and collaboration applications, IP
telephony and communications platforms, and network infrastructure. Alcatel-Lucent also draws on Alcatel-Lucent’s service
provider offerings and third-party products to provide unique, integrated, end-to-end solutions from premise to the cloud.
Alcatel-Lucent Enterprise has developed a rich ecosystem of application and business partners to meet the unique needs of
customers and ensure success – from small to medium-sized business to large enterprises and public sector organizations to
global companies. Alcatel-Lucent offers solutions and services that can be based on premise, hosted, outsourced or in hybrid
environments that allow a combination of deployment models. Our team of service professionals provides services ranging
from consulting through to implementation to support of complex or customized deployments.


Enterprise Overview

Top 50 software provider

Strong position for SaaS and cloud services

Global Partner Ecosystem comprised of business

partners and application partners

40+ million enterprise telephony lines

9500 employees worldwide

1.3+million contact center agent seats

20+ million Ethernet ports

R&D Profile

3.4 billion invested in R&D

27,900 patents

7 Nobel Prizes

More than 500 experts in about 100 worldwide

standards organizations

Market Leader

#1 in Contact Centers, Western Europe, 2009 (Gartner)

#1 in Telephony, EMEA, 2009 (Dell’Oro)

1.3 million contact center agent seats

40+ million enterprise telephony lines

20+ millions Ethernet ports


Decision Matrix: Selecting IP Contact Center – “Short List”

Decision Matrix: Selecting IVR Provider – “Short List”

Ovum evaluation: Routing 2.0 and iWD – Recommended

Gartner Magic Quadrant

2011 Global “Leader” in Contact Center Infrastructure

2011 Global “Leader” in LAN Switching

2011 Global “Leader” in Wireless LAN Infrastructure

2011 Global “Niche” in LAN (most improved vendor)

2011 Global “Leader” in Unified Communications

2011 Global “Strong Positive” in IVR Market Scope

2010 Global “Leader” in IVR & Enterprise Voice Portals

2010 Global “Leader” in Corporate Telephony

2010 Global “Leader” in Web Customer Service

Frost & Sullivan

2011 Frost & Sullivan Europe ICT Award for Most Innovative European Communications Product of the Year

EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009

APAC Contact Center Vendor of the Year, 2009

North America Contact Center Vendor of the Year, 2008

Current Analysis

Competitive/Threatening in Enterprise Networking, 2010

2011 Large Contact Center Solutions: 4 stars (Vendor Evaluation)

Best of Interop

“Best of Interop 2011” for Breakthrough Data Center Switching Solution

Forrester Wave

2009 Premise-based IVRs and Voice Portals: “Leader”


Exoda is your home for Alcatel Lucent solutions in Qatar

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